Firstly my ISP AOL, since 2 weeks before Christmas it is has been so slow! like dial up speed, I mean a girl cant function with speeds like that! I put it down to people maybe being on Christmas break etc etc...but no this was a joke so I called the dreaded call center conveniently situated in India, where they are like robots reading from a card taking me through the same steps 20 times all of which make NO difference, now im not computer illiterate Im actually very savvy so im explaining that infact i've actually done all this already to no avail, but oh no in order for my issue to be escalated I have to do them again (well I dont I just "say" im doing them) SIDE NOTE: they use the word escalate to make me feel important! So im rasied to level 2 technical support (woooo fucking hoooo) I decide to get tough on the phone and be a bit short with this guy, we go through several pointless processes nothing changes or improves, he then tells me there is nothing he can do so I ask, where does this leave me? paying for an internet service that I cant use? he replies "I dont know Miss Kerry" by this point im losing the will to live....anyhow I ask to be put through to "accounts and billing" (im stuck in a contract for 8 more months at this point) Once this guy picks up the phone I tell him that Im recording this call as Im considering going to Watchdog BBC regarding the level of service (along with a few other customers) he then is as helpful as Florence Nightingale! he was telling me to try this techincal guy once more and if he cant help they will waiver the contract fee (get out early fee of £285!) speak to an irish fella who tells me he is on it, and to call him back in 24hrs if no change he will authorise the fee to be waived and I will be free. Well within seconds my internet speed was 5meg! compared with the 300 - 400 kbps I was getting. Complaining is the only way to get anything done sadly...
Check your internet speed here: www.speedtest.net
Next was Sky, paying £58 per month for this pleasure, dont watch half of the channels and the sky plus box is freezing and generally playing up I called about this previously and was told it was out of warrenty etc etc and it would basically cost me telephone numbers to fix so this call was either they help me out or I would have it disconnected. As soon as I mentioned that I was considering going to Virgin (which I cant actually do, no cable laid here) the girl at Sky bent over backwards, helping me choose exactly what channels I wanted etc etc got my package down to £40 per month plus I have a Sky chappie coming here today, with new box/dish whichever is at fault all for NADA not a bean, or PENNY!
Yes to people power I say! Its boring and hard work but get complaining.
Listening to: YHTMA - Keane (Live in Europe)
Ahh Don't shoot me, but i laughed so much at the AOL convo blow by blow, mainly cos it sounds ohhhh so familiar, such Kunters.
ReplyDeleteOoh nice scarf, you so should of bought it! ;-)
Yeh I am tempted, coz I am a scarf girl but hmmm dunno....
ReplyDelete